Privacy Policy

Introduction

At https://signs-of-foundation-problems.storysurge.net (referred to as “Signs of Foundation Problems,” “we,” or “our” in this policy), we are committed to maintaining the privacy and security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors, application users, and service subscribers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://signs-of-foundation-problems.storysurge.net
Mobile applications and software developed by us
Online services and products offered through our platform
Interactions via email, phone, text messages, and other communication channels

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

You sign up and use our applications as an authorized user.
You visit and navigate through our websites linked to this policy.
You choose to receive communications from us, including newsletters, promotional emails, phone calls, or text messages.

Personal Data Collection

We collect various categories of personal data, which include:

Account and User Information:

Username and email address
Registration and profile details
Contact preferences

Payment and Financial Details:

Payment method information (e.g., credit card numbers, expiration dates)
Billing and shipping addresses
Transaction history

Purchase Data:

Product/service purchase history
Purchase amounts and frequencies
Order IDs and tracking numbers

Device and Location Information:

Mobile device identifiers (e.g., IP address, unique device ID)
Location data from GPS or other technologies

Feedback and User-Generated Content:

Reviews, ratings, and comments
Survey responses
Feedback submitted through our contact forms

Social Media Data:

Social media profile information (if you choose to log in via social media accounts)
Posts, likes, and shares related to our content

Product Interaction Data:

Product views and clicks
Search queries
Interactions with our chatbots or virtual assistants

We collect this data through multiple sources:

Direct user input (e.g., account registration, form submissions)
Automated systems (e.g., cookies, device identifiers)
Third parties (e.g., payment processors, analytics providers) who assist us in providing services

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website and for analytical purposes:

Strictly Necessary Cookies: These ensure basic functionalities like login, language preferences, and session management.
Preference Cookies: Tailored settings and personalization for a better user experience.
Analytics Cookies: Used by our analytics partners to collect anonymous data about your online behavior, providing insights into website performance and user engagement.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We retain personal data for the following periods, unless a longer retention period is required or permitted by law:

Account information, profile details, and communications: While your account is active and for a reasonable time after its deactivation.
Purchase history: Up to 7 years for tax and accounting purposes.
Financial and billing data: Until the completion of relevant transactions or as required by financial institutions.
Legal and regulatory compliance: We may retain data for longer periods where necessary to comply with legal obligations, resolve disputes, or enforce our terms of service.

Upon request, we will assist in deleting or anonymizing your personal data if it is no longer needed for the initial purpose collected.

Security Measures

We have implemented robust security measures to protect your personal data:

Encryption: We use encryption for data at rest and in transit to safeguard sensitive information.
Secure Third-Party Processing: We engage trusted partners who comply with strict security standards to handle certain aspects of our operations.
Access Controls: Only authorized personnel can access personal data, and access is granted on a need-to-know basis.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18 (or the legal age limit in your jurisdiction). If we learn that we have collected such data, we will take appropriate steps to delete it.

Your Rights

Depending on your location and applicable laws, you may have various rights regarding your personal data, including:

Access: Request access to the personal data we hold about you.
Correction: Ask us to correct or update inaccurate or incomplete information.
Erasure (Right to be Forgotten): Demand that we delete your data where there is no compelling reason for its retention.
Object: Object to the processing of your data for specific purposes, including profiling and direct marketing.
Data Portability: Receive a copy of your personal data in a structured, commonly used format, and transfer it to another controller.

Please submit any requests related to these rights through our support channels.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified via our website and/or direct communication with users.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at:

Email: [email protected]
Address: [Our Company’s Physical Address]

We are dedicated to addressing any concerns you may have and ensuring a transparent and secure user experience.